Description
Users are responsible for moving their Cisco desk phones to a new building or office location. Technicians can assist with set up at the new location, if needed; however, it is recommended that users move the phone themselves so it can be operational sooner than waiting for a technician to be dispatched.
NOTE: This process does not apply to Nortel-Avaya phones. For those phones, a ticket must be submitted so a technician can handle the relocation.
Nortel/Avaya locations:
- 900 Hyde Street, San Francisco
- 909 Hyde Street, San Francisco
- 1199 Bush Street, 1st floor, San Francisco
- 1777 Botelho Drive, suite 110, Walnut Creek
Who can request
Active UCSF employee who is relocating to a new office or location.
Required information
- UCSF phone number
- Old location (building and room)
- New location (building and room)
Steps for relocating a desk phone
Step1
Unplug the phone from its current location
- Disconnect the ethernet cable and power cable (if applicable) from the back of the phone.
- If your phone uses a separate power adapter, unplug it from the outlet.
Step2
Move the phone to the new location
- Carefully transport the phone to your new desk or office.
Step3
Reconnect the phone
- Plug the ethernet cable into the port labeled “LAN” (or with the network icon).
- Connect the other end of the ethernet cable to the network port at the new location.
- If your phone requires a power adapter, plug it into a working outlet.
Step4
Power the phone on
- The phone should power on automatically.
- Wait for the screen to light up and follow any on-screen prompts.
Step5
Wait for the phone to register
- The phone will connect to the network. This may take a few minutes.
- Once registered, your phone should be ready for use.
Troubleshooting
If the phone does not light up, display the extension, or register after several minutes, submit a ticket for data port activation.
Submitting a phone service request
Submitting the phone service request form correctly is essential for triaging requests and repairs accurately and efficiently. When submitting a request you will be asked to select all that apply and provide additional information about each request.
Please note
- Clear, detailed requests help reduce delays.
- You can check multiple boxes (request multiple services) on the same request form as well as add multiple users for each service. No need to submit multiple requests.
- Separate tickets may be required for data port activation or network issues.
- Jabber softphone is strongly encouraged over physical desk phones whenever possible.