Description

Request a new toll-free number or modify routing/settings for an existing number.

Who can request

Department administrators or managers

Required information (new toll-free)

• Department name
• Destination phone number
• Hours of operation (if applicable) 

Required Information (changes to existing toll-free)

• Toll-free number
• Description of current setup
• Description of requested changes 

Submitting a phone service request

Submitting the phone service request form correctly is essential for triaging requests and repairs accurately and efficiently. When submitting a request you will be asked to select all that apply and provide additional information about each request. 

Please note 

• Clear, detailed requests help reduce delays.
• You can check multiple boxes (request multiple services) on the same request form as well as add multiple users for each service. No need to submit multiple requests.
• Separate tickets may be required for data port activation or network issues.
• Jabber softphone is strongly encouraged over physical desk phones whenever possible.