UCSF IT Technology

Standard has been moved to the UCSF IT Security Intranet Site.

Customers must: 

BackgroundExempt positionsTraineesVolunteersEmployees of affiliated organizationsExempt title codesGeographic service areaBasic science research exemptionResponsibilities of exempt users

Basic Desktop Support is available for computers and devices that meet the following criteria:

RoleResponsibilitiesNotesCyber-risk Responsible Executive (CRE) 

This Service Level Agreement (hereafter referred to as "SLA") applies to all services provided by Enterprise IT ("Central IT") except where specific exceptions are noted or superseded by service-specific SLAs.  For APeX, client connectivity and infrastructure support are covered by this agreement as well as first-level support provided by the Service Desk. 

UCSF_Data_Classification_Standard_08-09-19 (PDF)Document Owner: Patrick PhelanDepartment Contact: UCSF IT SecurityIssue Date: 4/24/17Effective Date: 4/24/17Reviewed/Revised Date: 8/9/19