it.ucsf.edu

Email Security

Karen O'Neill's picture

Understanding Email Security

UCSF email security includes an anti-phishing, anti-malware service as part of the broader threat detection and analytics platform leveraged at UCSF and sister UC campuses. This service taps into a global network for continuous updates on new variants of malware providing the most current protection.

Our system collects extensive threat intelligence on adversaries, firsthand breach investigations and through millions of sensors. Email Security draws on this real evidence and contextual intelligence about attacks and attackers to prioritize alerts and block threats in real time.

Services

Email Protection - must be on UCSF network to access

FAQ's

Secure Email

Sending newsletters using third-party vendors

Availability

Email security services operate 24/7/365

Getting Help

For the best support experience possible, we recommend that you start with the Frequently Asked Questions (FAQ) webpage

For help with this service or support issues contact the
UCSF IT Service Desk:

  • Phone: 415-514-4100
  • Web:https://ucsf.service-now.com/ess/ or
  • Email: [email protected]
  • IT Health Desks are located on the Mission Bay and Parnassus campuses from Monday through Friday from 8am-5pm to provide walk-up support; the locations are listed below.
    • Mission Bay - Lobby of Mission Hall, 550 16th St
    • Parnassus – Moffitt Cafe, 505 Parnassus Ave, 2nd Floor

Best Practices - https://it.ucsf.edu/services/email/email-best-practices

Standards and Policy Information

Email Standards - https://it.ucsf.edu/services/email/tutorial/email-standards

University of California Electronic Communications Policy (ECP)