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How to Request Access
- UCSF Medical Center employees should submit a Medical Center Account Request form at https://arf.ucsfmedicalcenter.org (requires login).
- Student email accounts are set up by the Registrar's Office. Students should contact the Registrar's Office for inquiries about their initial email usernames and passwords.
- Non-UCSF Medical Center new hires will be set up with email accounts through an automated process. Additional information on that process can be found at Automatic Active Directory and Email Account Provisioning.
Description
Powered by Microsoft’s Exchange platform, your UCSF email account provides a robust collaboration and communication service. There are three primary ways to stay connected to your UCSF mailbox:
Email Security
UCSF email security includes an anti-phishing, anti-malware service as part of the broader threat-detection and analytics platform leveraged at UCSF and sister UC campuses. This service taps into a global network for continuous updates on new variants of malware, providing the most current protection.
Email security draws on this real evidence, in combination with contextual intelligence about attacks and attackers, to prioritize alerts and block threats in real-time. Please refer to the Email Protection (Requires UCSF Login) and Secure Email pages for more information.
Features
- Standard mailbox is 100GB
- Maximum attachment size is 25MB
- Global Address List (GAL) - Email Objects in our GAL: Communicating with non-UCSF Colleagues
Availability
The UCSF email service is provided to UCSF faculty and staff and is available to users, 24/7/365.
Support
For assistance with your UCSF email account, please contact the Service Desk:
- Phone: 415-514-4100
- Web: https://ucsf.service-now.com/ess
- Email: ITServiceDesk@ucsf.edu
- IT Health Desks are located across UCSF, check out our Desktop Support Health Desks page for locations.
To learn more about email at UCSF, consult the Email Frequently Asked Questions page.
Standards and Guidelines information
To better understand email at UCSF, please refer to the following standards and guidelines documentation:
- Service Manager: Vincent Ma
- Service Owner Team: IT DWS Collaboration
- Service Support Team: IT DWS Collaboration
- Audience: Technical Partner
- Service Category: Email & Collaboration