Secure Email

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The UCSF secure email solution is designed to help faculty, students, and staff comply with the federal HIPAA regulations that went into effect April 21, 2005.

HIPAA regulations stipulate that electronic communications that contain Protected Health Information (PHI) must be transmitted in a manner that protects the confidentiality of patient information. When you send, receive, or store any electronic document that contains UCSF confidential or patient information, you are responsible for ensuring the information is processed securely.

Please note: Email messages sent within our system (to other email addresses) are delivered directly to the recipient mailbox and DO NOT pass through the UCSF secure email service. Only email messages addressed to external recipients are routed to the UCSF secure email service.

Service page (access limited to UCSF network)

Recipient Assistance

Self-service recipient help

Getting Help

  • Submit a ticket at (requires MyAccess login)
  • Contact the UCSF Service Desk at 415-514-4100, support is available 24/7/365.

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