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42 Results
- Homepage
- Standard & Guideline
Service Interruption Resolved
- APeX Citrix Applications
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Status
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Scheduled Maintenance
Mission Bay Hospital Network Maintenance - Mission Bay Hospital 1st - 6th Floorsstatus Scheduled Maintenance
Status State Planned
Type: Scheduled Maintenance
Services impacted:
Scheduled Maintenance
Citrix Systems - APeX Connect Portal downtime, MD Link, MyChart, Clairvia, Careweb, Clairivastatus Scheduled Maintenance
Status State Planned
Type: Scheduled Maintenance
Services impacted:
Service Interruption
APeX Citrix Applicationsstatus Service Interruption
Status State Resolved
Type: Service Interruption
Services impacted:
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Spotlight initiatives
Initiatives
UCSF IT has multiple concurrent initiatives that will assist and enhance your ability to complete your work. Learn about some of the current initiatives that UCSF IT is engaged with at the departmental and enterprise levels and get information on how to request a new initiative.
Campus IT Operating Model (ITOM) Program
The Campus ITOM Program is a high-priority initiative sponsored by the Chancellor to address and manage the root causes of cybersecurity vulnerabilities.
Lift & Shift | Drupal 7-to-Drupal 10 Update Project
Support for Drupal 7 ends in autumn 2025. Web Services is managing the update to Drupal 10. Here's everything you need to know.
Who we are
Executive Leadership
The UCSF IT Executive Team provides information technology leadership and capabilities in support of UCSF’s mission priorities.
Domain Areas
UCSF IT provides services, consulting, and desktop support across mission areas that include education, health, research, and shared services.
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1,183 UCSF sites scanned for Digital Accessibility.
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40,700+ Support tickets resolved last month.
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1900+ Services and applications offered by UCSF IT.
Guideline
macOS Monterey and Older Versions Discontinued
macOS Monterey (12.x) and older versions are all discontinued and no longer supported by Apple, which also ended security updates and maintenance. This means these older macOS versions no longer meet UCSF's minimum security standards.It is a minimum security standard of UCSF that all computers used for UCSF business must run vendor-supported versions of operating systems to avoid security risks. Computers that no longer meet this security requirement will eventually be blocked from UCSF's network.
Impacted Services: IT Field Services (ITFS) Desktop Support , ITFS Supported Macs
Standard
Intune Mobile Device Management (MDM) Privacy
Impacted Services: Email, Microsoft 365, Microsoft 365: Teams
Standard
Ordering Apple Devices (iPads and Macs)
To order any computers (including iPads and other mobile devices) intended to be UCSF-owned devices, please check with your supervisor, manager or department chair to determine if you are authorized to purchase before placing an order.
Impacted Services: Computer and Accessory Ordering, IT Field Services (ITFS) Desktop Support
Guideline
iCloud Accounts with UCSF Email Addresses
Impacted Services: Account Login & Password, IT Field Services (ITFS) Desktop Support , Technology Introduction for Learners, ITFS Supported Macs
Standard
Research Analysis Environment - Hosting Agreement
This is a Service Level Agreement (“SLA”) between the campus community and the Information Technology Services Division (ITS) to document:
Impacted Services: Research Analysis Environment (RAE)
Standard
Bulk Email Standard
Bulk email is a critical mass communications tool at UCSF that is used for distributing information to large audience groups through electronic mailing lists or newsletter tools.The purpose of the policy is to:
Impacted Services: Email, Listserv, Staffbase Email (formerly Bananatag)